Bras and Mastectomy Products
Joy Bras:
Joy bras may be returned for a store credit or refund within 30 days of purchase. No return authorization number is required. Items must be in new condition with all original tags and packaging intact, free from odors, stains or laundering. Simply download a return form to get started.
Amoena & Nearly Me Products:
Free Exchanges: If you return your bra or breast form for a store credit towards another item, there are no restocking fees. Store credits cannot be refunded to a credit or debit card.
Refunds: Refunds are subject to a 5% restocking fee. We will waive the restocking fee if you elect to get your refund in the form of a store credit.
Return Authorization Number Required: A return authorization number is required and must be requested within 21 days of receipt by emailing stacyj@headcovers.com or calling 281-334-4287. The RA number should be written on the outer shipping box. Do not write your return authorization number on the product box or packaging. Fill out our Return Form and include it inside of the box.
Timelines: Return authorization numbers are valid for 5 days. To remain eligible for return, your package must be postmarked within 5 days of the original RA issue date.
Condition: To be eligible for return, the item must be in original resellable condition, complete with all original tags and packaging (intact and unmarked). The item must be free from makeup and odors (such as sweat or cigarette odor).
Returns Without a Return Authorization: Please contact us before returning your bra or breast form. We will provide a return authorization number and instructions to streamline the process. Items returned without a return authorization number (but still within the return timeframe) may incur a $25 handling fee (charged by Amoena or Nearly Me, not Headcovers). To avoid this, we are happy to guide you through the return procedure.
Refused Shipments: Credit will not be issued for refused shipments. Please contact us for return procedures if you have changed your mind.
Defective Products
You must notify us within 5 days of receipt if you find an item to be defective. Upon inspection, if the product is found to have a manufacturer defect, we will promptly send you a replacement in the same color and style you originally ordered at no additional expense. If you would like a different style or color, our standard return policy will apply.
Return Shipping:
To keep our prices as low as possible, we do not build the cost of return shipping into the price of our products. Prepaid headwear labels are not for prosthetic or bra returns. We recommend shipping the item(s) back via your preferred carrier and insuring the package. If you use a prepaid headwear label to return your item, we are not responsible for delivery of the package to our location if it does not reach us. (Headwear labels are weighted and sized for exactly what is in the box when the label is created).
Please do not affix tape or shipping labels to the product box. Pack the items in a cardboard box to ensure that the original packaging reaches us in new condition. We recommend insuring your shipment as we cannot be responsible for misdirected return packages. Exchanges are not eligible for free shipping or any other special promotions. Shipping fees are nonrefundable. If you received free shipping due to a promotion, you must maintain eligibility status for that promotion. Otherwise, standard shipping fees will be deducted from your credit.
Payment Method:
Credit will be given via the original payment method or account. Exchanged items are automatically paid for via in-store credit; Therefore, subsequent refunds will be issued in the form of an in store credit. If you have paid by bank check, money order, gift card, wire or Venmo we cannot issue cash refunds; Credit will be issued in the form of an in store credit.
For purchases made with bank-issued gift cards (Visa, Mastercard, etc.) refunds will be issued to the original gift card used for payment. For security purposes, refunds cannot be transferred to alternative credit cards or issued as checks. In such cases, the refund amount will be applied to your account as a store credit. Please note that once a refund is issued to a gift card, we cannot retrieve these funds. If you no longer have possession of the original gift card, please request a store credit on your return form or contact our customer service or department so we can issue the refund as a store credit. Our company is not responsible for funds lost due to refunds processed to gift cards no longer in your possession.
Exceptions
Some select products (such as items being phased out or fashion colors) are final sale. These will be very clearly marked in red as "No Returns" in the product description.